Frequently Asked Questions
You will find a few frequently asked questions about our products and services here. If you don't see the answer to your question here, please call or email us, and we will be glad to help you.
- How long has Houston Event Photography been in business?
We started our company in 1976 as Wilson's Photography in Lake Jackson, TX. At first, we were a photography company that took portraits and weddings. In 1983, We moved to Houston and continued our wedding photography business. In the early 1990s, we decided to start offering event and product photography services to clients. By 1999, our company had wholly changed directions, and we became exceptional event photography leaders.
- Do you still offer wedding photography?
Yes, for some clients, we do offer traditional wedding services. But most of our clients know us for our portrait stations and open
photo booths more than they know about our wedding services. At many weddings, we are not the "Wedding Photographer," but we are the secondary photographer who captures excellent portraits of the guests and sends them home with an instant photo printed at our portrait station as a special gift from the bride and groom.
- Do you print photos out at events?
Yes. This is our specialty and has been since the early 90's. We can print sizes from 4 x 6 to 8 x 12 on location using the photo printers we utilize in our mobile photo carts. These carts are self-contained units that house two printers for faster printing, A computer, network routers, high-speed internet, and other needed supplies. We roll them in, plug them up, and are ready to start printing.
- How many prints can you do per hour?
This is a question we are asked all the time. Our printers can produce a 4 x 6 print in less than 7 seconds, Our 5 x 7 prints in 12 seconds, and the larger 8 x 10 prints in 30 seconds. So you can see, we can print pretty fast. The only restriction to how quickly we can work is how fast the photo line keeps moving. It takes time to pose, photograph, and reset for the next person. So, the printing is usually faster than getting the next person ready.
- How can we make things go faster for our significant events?
We suggest you have some of your staff or friends help us manage the line. We will gladly do this for you, but it will cost you an extra workforce if we provide them. Let your guest know you have limited time, so please keep the line moving as quickly as possible. People now always want to see their pictures when we take them, which slows down the line. We can't let them do that at significant events, or we will never finish on time. So tell them we take two photos and choose the best to print. People always want to talk and get signatures if you have a celebrity on hand. Let them know that time is limited and we must keep the line moving.
- How can my guest get more pictures?
We always offer to put the photos online for your guest to be able to view, share, and order additional prints. We also provide a digital download for a slight additional charge to cover the cost of hosting the pictures and the bandwidth required for the downloads. Online, they can share the photos by email or on social media sites. We try to always have the images online within 24-48 hours after an event. Many times, they are online within hours.
- Is there a minimum time limit for instant printing?
We do have a minimum time of 3 hours that we charge to make it profitable for our company to be part of your event. However, we do make exceptions sometimes, depending on the circumstances. If you are planning your event during the work week and not on a weekend or holiday, we may be able to provide our service for less than 3 hours. During December, we are usually totally booked during the day shooting Santa photos or corporate parties, and we make no exceptions during December.
- When will you arrive for my event?
Typically, we are always early. I try to always be on location at least an hour before the start time to get my equipment set up and make sure everything is ready before the start time. Depending on the site, I may arrive 2-3 hours early.
- How can I assist you in preparing for your arrival at my event?
Make sure that the staff at your event location know we are coming. They are often unprepared, and we are an afterthought, so they must move stuff around to accommodate or put us in the wrong location. We will always need at least 10 x 15 feet of space near an electrical outlet. We also need at least one 6-foot table and a couple of chairs.
- Are you insured?
Yes! We are fully insured and can provide certificates of insurance if needed. Many photographers are not, so this is one question you should ask of any photographer you are considering. Many event venues require this before allowing outside contractors into their facilities.
- Do you have backup equipment in case something happens or you have equipment failures?
Yes! This is another good question to ask any professional photographer. Things happen. We are always prepared for them when they do. We have backup equipment with us always. Our vehicles are reliable and fully equipped with backup gear if needed.
- How can we pay you?
We accept cash, checks, and major credit cards. Many of our corporate accounts are billed after the event if approved. We usually don't require deposits unless we feel it is necessary. Credit cards are billed on the event day, just before our arrival. If there are any extra expenses, they will be charged or billed after the event.
- How experienced are your employees?
All of my photographers are seasoned and mature veteran photographers. We are unlike many companies that employ photographers just starting out and seeking experience. Most of our staff photographers have been photographers for 10 - 20 years or more, and some hold degrees in photography. Our support staff are usually also cross-trained to assist as photographers as needed, but they are never assigned the duties of the staff photographers without their direct supervision.
- Do you offer Green Screen Photography?
Yes! We are one of the leaders in this field of photography and have been offering it for over 14 years. We provide a superior product compared to other companies that offer green screens. We also custom-design our backgrounds in-house to match the theme of your event. We can also brand the photos with text and logos from your company or sponsors.
What do we need to do to hire your company for our event?
Let's Get Started. Click Here!
Need it faster? Call us, and we will gladly assist you and explain our services and pricing. After completing the above questionnaire, you will have your client portal. All our emails, proposals, communications, invoices, and contracts will be there anytime you need to see them. You have time to review our bid, mail or email us your confirmation and agreement, and we will place you on our schedule.
Well, we hope this has helped answer your questions. If not, please contact us, and we will be happy to assist you in any way.
Houston Event Photography